Privacy Policy – APOTHECAFÉ Ltd
Last updated: July 2025
1.
Introduction
We’re committed to protecting your personal data. This Policy explains what we collect, why, how we use it, and your rights under UK data protection laws (UK‑GDPR & DPA 2018).
2.
Data We Collect
- Personal information: Name, email, delivery address—when you place an order or sign up for updates.
- Order details: Products purchased, date, price, and payment info (securely handled).
- Cookies & tracking: Basic site cookies always active. Optional analytics cookies (e.g., tracking site traffic) are only enabled if you click “Accept” on our banner.
3.
How We Use Data
- To process and deliver your orders.
- To send order updates and customer service messages.
- To improve our site experience (via tracking only with consent).
- Optional email marketing—only if you’ve explicitly opted in; includes unsubscribe links in every message.
4.
How We Store & Protect It
- All data is securely hosted via GoDaddy (+ standard encryption).
- Only essential team members have access (for order fulfilment and site management).
5.
Your Rights
- Access: You can request a copy of your data.
- Rectify: You can update or correct your details.
- Erase: You can ask us to delete your personal info (subject to transaction record-keeping).
- Withdraw consent: e.g., for marketing emails or cookies.
- Complain: If you’re unhappy with how we manage your data, you can contact the ICO (Information Commissioner’s Office).
6.
Sharing Info
We do not sell your data. We share:
- With payment processors (to complete transactions);
- With couriers (to deliver packages);
- With third-party service providers (e.g. analytics, only with your consent).
7.
Cookies & Tracking
We use a visible cookie banner at your first visit. It offers Accept or Decline options:
- Decline = no tracking cookies are stored.
- Accept = we may use analytics to check site performance.
You can withdraw consent at any time by adjusting your browser settings.
8.
Policy Updates
We may update this policy. We’ll post changes here and update the “Last updated” date.
9.
Contact Us
If you have questions about this policy or your privacy rights, email us at apothecafeltd@gmail.com.